By partnering with Younium, Ingest eliminated time-consuming manual processes, gained full visibility into their revenue cycle, and built a billing foundation that scales with their unique restaurant customer base.
Ingest is a high-growth startup serving the food and beverage industry with a subscription-based data management and analytics platform. Their customer base spans a diverse range of restaurant groups, from single-location operators to large parent groups with dozens of restaurants, each with their own billing arrangements.
With seasonal openings, closings, and constantly shifting rosters of locations, the billing complexity speaks for itself.
Before Younium, Ingest managed their billing entirely through a basic payment processor, a setup that worked in the early days but quickly became unsustainable.
The core issues were:
This led Ingest to search for a platform that could automate billing without sacrificing the flexibility their unique customer base demanded.
After evaluating alternatives, Ingest chose Younium for three core reasons:
1. Automation and Salesforce integration
At the core of Ingest's decision was the ability to automate billing and integrate directly with Salesforce. Removing manual errors, speeding up processes, and gaining accuracy were non-negotiable for a team managing complex subscriptions at scale.
2. Flexibility for a complex customer base
Ingest's customers have flexibility in their payor, some groups need each of their locations to pay individually, others centrally by the parent organisation. Additionally, restaurants open and close mid-month, and some are seasonal. Younium's flexibility to handle these scenarios on a subscription basis was something other platforms simply couldn't offer.
"We have an interesting client base — restaurants opening, closing, seasonal. We needed flexibility to bill in that way on a subscription basis, which was definitely complicated to do manually. But Younium had that flexibility."
— Logan Farley, COO, Ingest
3. A modern platform built for the future
Ingest wasn't just finding a solution for today, they were choosing a partner for the next five to ten years. Younium felt modern, intuitive, and ready to scale with them, with room to grow into functionality they haven't even needed yet.
"From a UI standpoint it was the easiest to use. It felt the most modern and fit into our way of operating. I was like, 'oh, this is nice, this feels good — can it do everything we need?' Because I like the way it feels to work in it."
– Logan Farley, COO, Ingest
See how you can eliminate time-consuming processes, gain full visibility into every payment, and build a billing foundation that scales with you.
By partnering with Younium, Ingest replaced a fragmented, manual billing operation with a reliable, automated system, freeing up time and improving accuracy across the board.
Hours saved every month
What once consumed hours of manual work (including the CEO's time) has been dramatically reduced. But as Logan puts it, it's not just the time saved: it's the revenue and headache saved by immediate accuracy, without requiring manual verification.
Full visibility across every payment method
Previously, payments outside the processor weren't tracked consistently, leaving the team manually chasing down whether invoices had been paid. With Younium, every payment is treated the same way, and the team has a clear, real-time view of where each account stands.
"With Younium, I look at it and I know exactly where it is, where that payment came from. It treats everybody the same so that I can see those statistics — which are super important for making sure our revenue cycle is efficient and that we're getting paid on time."
— Logan Farley, COO, Ingest
More accurate invoicing, better data, faster decisions
With Younium, new restaurant locations are added in real time, closing the door on revenue leakage and ensuring invoices always reflect reality, not a month-end snapshot. And because every order is tied to a specific location, the team can finally track history, understand retention, and pull accurate data quickly, whether it's for a board deck or a quick question from the CEO.
They chose a platform with room to grow, and the Younium team has continued to be responsive and proactive as the relationship evolves.
There's a lot of functionality I know we're not using yet, but I know it's there and I'm excited to use it in the future. I wasn't just finding a partner for today — I was finding a partner for five years from now, ten years from now.
