Simplifying Subscription Billing in Clinical Research

The challenge

Climedo's subscription model doesn't follow the typical SaaS playbook. Contracts are closely tied to the duration of clinical studies, often starting with a fixed project period, higher access fees and setups, before moving into flexible extensions or adjusted billing terms.

As the business grew, managing these contracts became increasingly difficult with traditional invoicing tools. What started as a manageable process gradually turned into a growing administrative burden for the finance team.

Key pain points included:

• Limited flexibility to manage changing contract terms and subscription periods
• Time-consuming manual invoicing processes that required invoices to be created and sent individually
• Lack of control over automated customer communications, including incorrect cancellation notifications
• Manual accounting workflows that increased administrative effort and limited scalability

The solution

With Younium's subscription management capabilities, the team could finally model contracts the way they actually operate. Initial study periods, flexible extensions, post-study contract changes, and amendments could all be managed within one platform.

The intuitive user experience and structured onboarding made implementation straightforward. In less than three months, Climedo was live and running all subscriptions through Younium. The team ran a parallel approach during the transition period, using live invoices as a natural checkpoint to validate the setup before fully cutting over.

'What I value most is that Younium grows with us. New features and capabilities are continuously added, and you can see the platform evolving. It's not a system that stays the same year after year.'

Jan Niklas Stüven, CFO at Climedo

Scaling finance operations without additional administrative work

Climedo now uses Younium to automate key billing processes, managing invoicing, reminders, and contract changes with significantly less manual effort. As the business grows, finance operations can scale without added complexity.

Greater flexibility and control

Contract extensions, pricing adjustments, and changing subscription periods can now be managed directly in Younium, giving the team greater control and confidence in future billing.

Streamlined accounting processes

By using Younium exports to prepare internal accounting systems, Climedo has reduced manual bookkeeping effort, improved accuracy, and simplified accounting workflows.

A smooth customer experience

Customers rarely notice the system behind the invoice, which is exactly how it should be. With Younium, invoices are delivered reliably while billing processes require less manual effort internally.

'What really convinced us was the flexibility. With Younium, we can define a seven-month initial period, continue with monthly renewals, move to annual billing later, and even change pricing structures along the way. That level of flexibility was exactly what we needed.'

Jan Niklas Stüven, CFO at Climedo

With Younium at the centre of its revenue operations, Climedo has the flexibility and scalability needed to support future growth.